▪ Items must be returned in their original condition and packaging within 14 days of receiving the shipment confirmation email.
▪ Returned items are subject to a quality control inspection and approval.
▪ Reasons such as “I changed my mind,” “I don’t want it anymore,” or “The color is different from the website” will not be accepted as valid grounds for a refund or exchange.
▪ Sale and discounted items are not eligible for a refund or exchange.
▪ Items must be unused, unwashed, and unworn, and in the exact condition they were when purchased.
▪ You must present the original receipt and ensure that the items are in their original packaging.
▪ Approved returns may be exchanged for another size or color of the same design.
▪ Shipping costs for returning items are non-refundable and must be borne by you.
▪ Ensure that the item(s) reach us safely. We recommend using registered mail with a tracking number to monitor your return.
▪ Once your return is received and inspected, we will email you to confirm receipt and inform you of the approval or rejection of your refund.
▪ If approved, your refund will be processed, and you will be notified when payment is ready.
▪ If you have not received your refund, please contact us at admin@raqtive.com.
▪ When you purchase something from our store, as part of the buying and selling process, we collect the personal information you provide, such as your name, address, and email address.
▪ When you browse our store, we also automatically receive your computer’s internet protocol (IP) address to help us learn about your browser and operating system.
▪ Email Marketing (if applicable): With your permission, we may send
you emails about our store, new products, and other updates.
▪ How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only and to update you on matters related to our continued collection or promotions.
▪ How do I withdraw my consent?
If you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information at any time by contacting us at info@raqtive.com or mailing us at:
Raqtive Resources Sdn Bhd
No. 12H Jalan Tandang, Seksyen 51
Petaling Jaya Selangor MY 40650
▪ We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
▪ Payment: The Raqtive website will never collect or store your credit card or any FPX payment details. All payments are processed completely by our selected payment gateway provider.
▪ In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
▪ Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions.
▪ We recommend reading their privacy policies to understand how your personal information will be handled by these providers. Note that some providers may be located in or have facilities in jurisdictions different from your own. If you proceed with a transaction involving a third-party service provider, your information may be subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
▪ For example, if you are located in Canada and your transaction is processed by a payment gateway located in Kuala Lumpur, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
▪ Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Google Analytics
Our store uses Google Analytics to help us learn about who visits our site and which pages are being viewed.
▪ To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
▪ By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.
▪ We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
▪ If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you would like to: access, correct, amend, or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at
info@raqtive.com
or by mail at:
Raqtive Resources Sdn Bhd
Plaza Hamodal, No 15, Jalan 13/2
Seksyen 13, 46200 Petaling Jaya, Selangor
ONLINE CUSTOMER/STOCKIST
▪ Items must be returned in their original condition and packaging within 14 days of receiving the shipment confirmation email.
▪ Returned items are subject to a quality control inspection and approval.
▪ Reasons such as “I changed my mind,” “I don’t want it anymore,” or “The color is different from the website” will not be accepted as valid grounds for a refund or exchange.
▪ Sale and discounted items are not eligible for a refund or exchange.
▪ Items must be unused, unwashed, and unworn, and in the exact condition they were when purchased.
▪ You must present the original receipt and ensure that the items are in their original packaging.
▪ Approved returns may be exchanged for another size or color of the same design.
▪ Shipping costs for returning items are non-refundable and must be borne by you.
▪ Ensure that the item(s) reach us safely. We recommend using registered mail with a tracking number to monitor your return.
▪ Once your return is received and inspected, we will email you to confirm receipt and inform you of the approval or rejection of your refund.
▪ If approved, your refund will be processed, and you will be notified when payment is ready.
▪ If you have not received your refund, please contact us at admin@raqtive.com.