FAQ

Frequently Asked Questions

Raqtive Hijab

Raqtive Hijab is a specialized head-covering designed for athletic activities. Made from lightweight, breathable materials, it offers comfort, flexibility, and modest coverage during sports and fitness routines.

The Raqtive Hijab features high-performance fabrics that wick away moisture, enhance airflow, and provide excellent stretchability. It is designed to stay in place during vigorous movements, ensuring maximum comfort and focus on your performance.

Yes, the Raqtive Hijab is suitable for a range of sports and activities, including running, yoga, tennis, and basketball. It is designed to enhance your performance and ensure comfort throughout your workout.

We offer a range of sizes to fit different head sizes and preferences. Please refer to our size chart to find your best fit.

For longevity, hand wash your hijab with mild detergent in cold water and air dry. Avoid bleach and fabric softeners as they may damage the fabric.

Yes, if your hijab doesn’t fit as expected, we offer a return and exchange policy within a specified timeframe. Please review our Return Policy for more details on eligibility and procedures.

Yes, the Raqtive Hijab accommodates various hair types, lengths, and styles, providing the necessary coverage and support during activities.

While our Raqtive Hijab is moisture-wicking, it is not specifically designed for swimming. We are developing a swimwear collection tailored for water activities. Stay tuned for updates!

Shipping

We offer standard shipping through reliable carriers.

Estimated delivery time is 3-7 business days within the United States. Delivery times may vary based on location and unforeseen circumstances.

Yes, we ship internationally to select countries. Additional fees may apply, and delivery times will vary.

You will receive a confirmation email with a tracking number once your order is shipped. Use this number to monitor your shipment.

Contact our customer support team with your order details. We will investigate and provide you with an update.

Returns and Exchanges

We accept returns and exchanges within 7 days of delivery. Items must be unworn, in their original condition, with all tags attached. For more details, refer to our Return Policy.

Contact our customer support team with your order information. They will guide you through the process and provide return/exchange authorization.

Eligible reasons include sizing issues, manufacturing defects, or receiving the wrong item. Refer to our Return Policy for a complete list of reasons.

Refunds are not offered. However, we provide exchanges for a new item of equal value.

Yes, exchanges for a different size or color are allowed, subject to availability.

Customer Support

Contact our customer support team via phone or email. Visit our website’s “Contact Us” page for details.

Our support team is available Monday to Friday, 9 AM to 6 PM (local time). We aim to respond to inquiries within 24-48 hours.

Our Delivery and Returns policies are available on our website under the “Shipping” and “Returns” sections.

We reserve the right to refuse returns or exchanges if items do not meet eligibility criteria or are returned beyond the specified timeframe. Refer to our Return Policy for details.

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